Confirmit Stream

Towards the end of last year, we ran a survey of 300 European executives to find out about their plans and challenges around Voice of the Customer programs.

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Now that the latest instalment in Computers Vs. Humans has come down to a comprehensive victory by Watson against more fleshy counterparts in US quiz Jeopardy, maybe we’re finally reaching the moment in history when we as a species have nothing left to contribute but to sit in front of TV screens, watching our new silicon-based overlords duke it out to win cash prizes?
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The plans for this year’s Confirmit Community Conference continue to gather pace. As well as all the background bits and pieces to ensure all our attendees get the most out of the event, we’re delighted to confirm the addition of two inspirational keynote speakers program.
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Technology can be a blessing and a curse. Most of us are now used to always being connected. It’s great, you can very quickly respond and get things done outside of office, but it does blur the line between work and free time.
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The UK doesn’t have the best reputation when it comes to customer service. While in reality it’s often nothing like as bad as some people think, it’s also a long way from the smiley “have a nice day” you’ll get in the US or the enthusiasm and professionalism from parts of Europe. It seems that when it comes to customer service, particularly in the hospitality industry, we Brits can be a little bit rubbish.
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Last year I blogged about my love for technology, emphasizing that technology really is about constant improvements – small or big, that make a positive impact on people and businesses.
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Last week I went to the CIPD Employee Engagement Conference  in London. It was attended by HR teams from a wide range of organizations and it was fascinating to hear some of the challenges and successes that those teams encounter in their attempts to engage their workforce.
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I originally planned to do this as a New Year’s resolution blog post, encouraging us all to make it an ambition this year to make the surveys we field shorter.
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