In The News

05/2012 -

By Carolyn Hall, Product Marketing Manager, Confirmit

Great customer experiences require good products, smooth processes and empowered, engaged employees. Giving your employees the opportunity to maximise the impact they have on customer experience enables your business to not only offer great customer service, but to improve the key Moments of Truth in the customer lifecycle.

05/2012 -

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the Thirteenth Annual CRM Excellence Awards,  presented by its premier publication, Customer Interaction Solutions.

The CRM Excellence Awards winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle. Based on hard data, facts and figures, the CRM Excellence Awards winners have demonstrated the improvements their products have made in their clients’ businesses.

04/2012 -

As part of this month’s cover story package about how mobility is changing customer interactions, CIS magazine provides this conversation with Dave King, executive vice president of Confirmit (News - Alert) Mobile Solutions.

04/2012 -

By Carolyn Hall, Product Marketing Manager, Confirmit

2011 was littered with examples of businesses making decisions based on the outrage or pleading of people expressing their views on social media sites like Twitter. Given it is now hard to glance at a computer screen without finding out exactly what the world thinks of your brand, product or customer service, what’s the point of a customer feedback program in 2012?

03/2012 - The noise around voice of the customer is growing. In fact, the balance of 2012 will see an increase in the impact of VoC strategies on customer engagement and loyalty. Not surprisingly, technology, marketing, and customer care service providers are all fighting for their piece of the VoC revenue pie.