Login
- Websites
- Confirmit.com
- Confirmit Extranet
- UK On-Demand
- Confirmit Professional
- Confirmit Express
- Confirmit Reportal
- Confirmit Translator
- US On-Demand
- Confirmit Professional
- Confirmit Express
- Confirmit Reportal
- Confirmit Translator
Blog
About
Partners
News & Events
Learning Center
Services
Technology

Get a Demo

Create Engaging Customer Satisfaction Surveys

Build engaging customer satisfaction surveys that keep your audience interested, produce more accurate feedback, deliver higher response rates, and give you more insight upon which to base your decisions.

Use Confirmit to build customer satisfaction surveys that incorporate a wide range of question types, logic for routing, and customized branding options to suit your audience’s needs.

To suit the needs of your users, there are several ways of accessing the platform, from Confirmit Professional which gives you the ability to create advanced customer satisfaction and employee programs, to Confirmit Express, giving occasional users the power to create professional surveys in moments.

Click here to return to the main products page

Confirmit Professional
Confirmit Express
Confirmit Express Connect
Confirmit Flex

What is Confirmit Professional?

Confirmit Professional enables you to develop tailored customer satisfaction programs...

quickly and easily. It provides an end-to-end approach, incorporating survey creation, deployment, escalation, and reporting, which streamlines processes and reduces overhead. It’s the most secure, scalable, and powerful feedback management tool available.

Advanced Reporting on Customer Satisfaction Results

Build intuitive, flexible, and powerful customer satisfaction dashboard reports...

to deliver actionable insight to decision makers within your business. Automate the process of responding to customers, creating sophisticated alerting procedures so you can handle issues quickly, using the most appropriate channel.

Alerting and Escalation of Customer Satisfaction Issues

Confirmit’s alerting and escalation features enable you to handle urgent customer satisfaction issues effectively.

Respond immediately if a customer reports a poor experience with your business or requests a call back. Alerts are automated to enable speedy resolution, and mangers can access the Alerts Management Console to get a clear view of custo issues across the business.

Multi-Channel Customer Satisfaction Programs

Confirmit Professional enables you to gather customer satisfaction feedback through...

whichever channel best suits you—and more importantly—best suits your audience. From simple SMS and IVR surveys to more complex Web, telephone, and paper surveys, Confirmit Professional creates a seamless flow of feedback data into a single reporting platform.

What is Confirmit Express?

Confirmit Express features many of the standard Confirmit Web survey capabilities...

in a no-training-required format, ideal for occasional users. The user-friendly interface enables more individuals to gather customer satisfaction feedback on their own or collaborate with Confirmit Professional users.

Easy to Use, Quick to Implement for Customer Satisfaction

Confirmit Express is a hosted solution, so there is no need to install it on your servers...

and there’s no overhead added to your own IT department. As a Confirmit Express user, you can create highly professional customer satisfaction surveys—or indeed surveys on any topic—deploy them quickly, and analyze results as they come in.

Template Library for Customer Satisfaction Surveys

Confirmit Express includes pre-created layout templates that enable users to control...

the design colors, fonts, page size, progress bars, and the inclusion of company logos. No matter where in the business you are, you can create professional customer satisfaction surveys without any knowledge of the more advanced Confirmit platform.

Maintain Consistency Across Customer Satisfaction Surveys

In large organizations, there are often multiple survey tools in operation.

At best this gives you an inconsistent approach, and at worst could damage relationships with your customers. By using Confirmit Express you can ensure that all surveys have the same look and feel, and meet your highest standards.

Flexible, Intuitive Reporting on Customer Satisfaction Surveys

Confirmit Express includes a fully integrated analysis and reporting application.

You can quickly and intuitively access top-line results of customer satisfaction surveys, conduct analysis, and export results to share with other stakeholders. You can also conduct real-time analysis of customer satisfaction in a quick and intuitive interface for tabulation and charting.

What is Confirmit Express Connect?

Confirmit Express Connect provides departments with an easy-to-use...

flexible solution that allows the members of your team to create, deploy, and report on Web surveys quickly and independently. You can use these surveys to understand the needs of your stakeholders, improve your processes, and respond quickly to changing demands.

Easy to Use, Quick to Implement for Customer Satisfaction

Confirmit Express is a hosted solution so there’s no need to install it on your servers ...

and there’s no overhead added to your own IT department. As a Confirmit Express user, you can create highly professional customer satisfaction surveys—or indeed surveys on any topic—, deploy them quickly, and analyze results as they come in.

Template Library for Customer Satisfaction Surveys

Confirmit Express Connect includes a number of pre-created layout templates that enable...

you to control the design colors, fonts, page size, progress bars, and the inclusion of company logos. No matter where in the business you are, you can create professional customer satisfaction surveys without any knowledge of the more advanced Confirmit platform.

Maintain Consistency Across Customer Satisfaction Surveys

In large organizations, there are often multiple survey tools in operation which can create ...

an inconsistent, potentially damaging approach. By using Confirmit Express Connect within all teams who require customer satisfaction or employee feedback, you can ensure that all surveys have the same look and feel, and meet your highest standards.

Room to Grow

There's an easy upgrade path to Confirmit Professional to meet your future requirements.

You can develop your customer satisfaction or employee feedback programs at your own pace and upgrade when you need to create more complex surveys, require more data collection channels, or need to develop integrated, strategic feedback programs across your entire organization.

Flexible, Intuitive Reporting

View reports though Rapid Results a fully integrated analysis and reporting application...

available to Confirmit Express Connect users. Quickly and intuitively access top-line results of your customer satisfaction or employee feedback programs, conduct analysis, and export results. Create a custom view of results, filters, and customer segments, and distribute them via Excel. You can conduct real-time analysis in a quick and intuitive interface for tabulation and charting.

Feedback Across the Business on Customer Satisfaction

Confirmit Express Connect will provide value at every level of your business. It is ideal for...

Marketing departments looking to refine their campaigns, HR teams who need to understand the effects of organizational change quickly, and Customer Service managers who need to identify training needs.

What is Confirmit Flex?

Confirmit Flex allows Confirmit users and partners to extend the functionality of...

Confirmit to create new ways of using the platform. This offers greater flexibility in the creation of new survey applications—allowing businesses with specific needs to build bespoke solutions that take advantage of the latest feedback channels, design technologies, or reporting requirements.

SMS Customer Satisfaction Surveys

Short SMS surveys create an engaging and efficient channel to measure point-of-sale...

or customer satisfaction experiences. You can talk to your customers in a way that is quick and convenient for them, and you can get more accurate feedback because you’re talking to them immediately after the experience took place.

E-mail Opt Out of Customer Satisfaction Surveys

Manage e-mail address blacklists of people who have opted out of receiving surveys.

Add e-mail addresses individually or by uploading a file with multiple addresses. Set up links to allow customers to manage whether or not they receive further reminders and invitations.

iPhone Customer Satisfaction Surveys

When a user opens your Confirmit survey on their iPhone it is automatically opened...

in an iPhone-friendly format. Instead of tiny radio buttons that work on a PC, but are impossible in a touch-screen environment, the survey takes on characteristics that provide an enjoyable user experience. This is entirely automated at the creation stage of the survey process and requires no action from the person who received the survey.

Geolocation

Survey fraud is an increasing concern for many research projects. Here, a designer can...

select countries from which users must either originate or not originate. For example, if a survey must be completed only by European respondents, the survey will either reject or flag respondents from other locations. A Google Earth and Google Maps interface provides visualization of where respondents are located.